Refusal to refund after 3 months on a year waranty

We bought a Sony Playstation 5 remorte from Game in Heidelberg, Gauteng 02/09/2022. The remote started drifting and I took it back to the Game store in Heidelberg. They refused to refund, even though their policy on the website states the following: 6 month app**** warranty If in the first six months of you having received your goods you find that they are unsafe or have a manufacturing defect, you are entitled to return the goods without penalty and at your discretion. Game will repair and replace the failed, unsafe or defective goods or refund you the purchase price that you have paid. We reserve the right to send the goods for a technical assessment to determine what the cause of the defect is.

I even spoke to the manager, who also said that I had to send the remote in for a 21 day assessment. Can we please get a refund as is promised in your policy Game and get your staff up to date with your policies.