CR
Cobus R
1 reviews | Active since Nov 2018
22 Nov 2018, 09:50
Refusal to honour contract
We bought a Telefunken Smart tv from Game Worcester approx 2 months ago. Last night the remote stopped working we thought it was the batteries. bought new ones still not working.
My wife went to Game Worcester this morning as the TV is still under guarantee. She asked if she must bring in the tv set for the remote to be replaced. the manager said no.
They say they cannot help us. NOW what now this is so wrong. I request a New Remote or new tv or a full refund.
The arrogant manager said to my wife she has to go buy a universal remote at Cash crusaders. What service is this? When they sold it the were too happy when there is problems. they treat clients like trash.
Swak
Helpful (0)
Replies (7)0
Replies (7)CR
Cobus R's updateReviewer Update
22 Nov 2018, 10:01we will lodge a formal complaint with the consumer commission if this is not sorted out within 24 hours.
CR
Cobus R's update22 Nov 2018, 10:01
Reviewer Update
we will lodge a formal complaint with the consumer commission if this is not sorted out within 24 hours.
Game's replyOfficial
22 Nov 2018, 11:00We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
Accessories is not covered under the guarantee. However, we referred the matter to Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Accessories is not covered under the guarantee. However, we referred the matter to Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
Game's reply22 Nov 2018, 11:00
Official
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
Accessories is not covered under the guarantee. However, we referred the matter to Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Accessories is not covered under the guarantee. However, we referred the matter to Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
CR
Cobus R's updateReviewer Update
22 Nov 2018, 11:34I do not accept this as this is not an accessory. without the remote we cannot operate the TV. If the tv had buttons from which we can operate it i can understand the remote is an accessory. BUT the tv does not have any. so the remote is instrumental in operating the TV.
WE CANNOT OPPERATE THE TV WITHOUT THE REMOTE WHICH MAKES IT A PART OF THE OPERATING SYSTEM AND NOT AND ACCESSORY.
CR
Cobus R's update22 Nov 2018, 11:34
Reviewer Update
I do not accept this as this is not an accessory. without the remote we cannot operate the TV. If the tv had buttons from which we can operate it i can understand the remote is an accessory. BUT the tv does not have any. so the remote is instrumental in operating the TV.
WE CANNOT OPPERATE THE TV WITHOUT THE REMOTE WHICH MAKES IT A PART OF THE OPERATING SYSTEM AND NOT AND ACCESSORY.
CR
Cobus R's updateReviewer Update
22 Nov 2018, 11:35we will lodge a formal complaint with the consumer commission if this is not sorted out within 24 hours.
CR
Cobus R's update22 Nov 2018, 11:35
Reviewer Update
we will lodge a formal complaint with the consumer commission if this is not sorted out within 24 hours.
CR
Cobus R's updateReviewer Update
22 Nov 2018, 11:36when can we expect a call
CR
Cobus R's update22 Nov 2018, 11:36
Reviewer Update
when can we expect a call
CR
Cobus R's updateReviewer Update
22 Nov 2018, 11:37most my electronics i buy from game this is the first time we get this type of service. SWAK
CR
Cobus R's update22 Nov 2018, 11:37
Reviewer Update
most my electronics i buy from game this is the first time we get this type of service. SWAK
CR
Cobus R's updateReviewer Update
23 Nov 2018, 14:05Thank you GAME FOR replacing the remote. % stars to you guys!
CR
Cobus R's update23 Nov 2018, 14:05
Reviewer Update
Thank you GAME FOR replacing the remote. % stars to you guys!