REFUSAL TO GET ASSISTANCE BY CUSTOMER SERVICES AT GAME ROSEBANK.

Im very disappointed by the service I received from Thabisile Mhlanga from Game Rosebank today. I bought a XONIX watch from game a while ago and the strap broke. I requested the watch to be booked in for assessment and repairs. Thabisile turned a blank eye on my request and refused to assist me, insisting she does not have XONIX contact details and I should Google their contact details and speak to Xonix directly. I told Thabisile I did not purchase the watch on Google or online and I insisted on speaking to the Manager. She refused to assist me stating that I do not have the cash sales slip with me and she cannot help me. I was then assisted by the Manager Rasheed who requested I get the bar code from the watch department who then told Thabisile to book the watch in for assessment as it was a valid stock item. Thabisile was very arrogant as she proceeded to assist me . GAME has a big sign stating Guaranteed Service on Every Product Sold right next to the customer services department which I pointed out to Thabisile which she tells me she was not aware off. GAME claims they ensure ongoing service on any product bought from Game. The watch was eventually booked in and I would like to see if Game keeps to its promises. If customer services refuses to assist me when I have a query, then Game Rosebank needs to employ staff that is willing to deal with customer services and queries as I certainly wont recommend Game.