KM
Katlego M
1 reviews | Active since Mar 2012
17 Feb 2016, 07:46
Refusal to close account
In December 2015, I paid up my game account in full and requested that my account be closed. After receiving no response, I requested the account to be closed in January again. This morning I received a statement from game, which means my account is still open. I'm not happy that my pleas for account closure is falling on deaf ears. Could someone attend to the matter urgently.
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Game's replyOfficial
17 Feb 2016, 08:03Hello katlegon,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you to discuss this matter. For the records, they can also be contacted on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you to discuss this matter. For the records, they can also be contacted on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply17 Feb 2016, 08:03
Official
Hello katlegon,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you to discuss this matter. For the records, they can also be contacted on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you to discuss this matter. For the records, they can also be contacted on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,