LK
Luvuyo K

1 reviews | Active since Mar 2025

03 Apr 2025, 15:45

Refusal of a refund on a phone with a Manufacturing Defect

I bought a Samsung S23 cellphone online for R13999,the phone was deliverd to me from GAME Amanzimtoti.Within less than a month upon receiving the phone it froze,could not charge and stopped working.I reported the matter to them ,and sent the device back with a courier at their arrangement.Upon receiving the cellphone,the store did acknowledge that the device was not working(this is evident in the Repair Agreement they sent to me when they were booking-in the phone for repair with the technician) Miraculously when the device came back from the technician,the report came back as saying "NO FAULT FOUND".I then took back the phone,and it was now working but within 8 weeks,the phone had the same problem again! It froze,could not charge and was not working.I personally took back the phone to make sure they could see and acknowledge that it was not working.They then took it back to a technician,they report came back as saying that the phone has indeed a Manufacturing Defect,which they reported to having fixed.I made it clear to them that I no longer want the phone,and requested my money as stipulated in Consumer Protection Act,but they are refusing me my money back and forcing me to use a repaired phone

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Replies (3)
LK
Luvuyo K's update04 Apr 2025, 19:15
Reviewer Update
If I could be made aware of any Terms and Conditions of your business or Under which section in the Consumer Protection Act gives Mr Naidoo,the Store Manager at GAME Amanzimtoti; the right to force me to take back a Repaired device,that I never damaged,but it had a manufacture defect.I have clearly stated that I want a refund,this is covered in section 56(Imp**** warranty of Quality) of the Consumer Protection Act
Game
Game's reply05 Apr 2025, 08:59
Official
We apologize for any inconvenience caused and I can understand your frustration regarding our Terms and Conditions are on our website. This will be noted on our side as your query is currently with our senior team and they are waiting for feedback regards to your complaint. As soon as we have any update , you will be contacted. 
LK
Luvuyo K's update14 Apr 2025, 10:02
Reviewer Update
No one from your "senior team" has contacted me up to so far.Is this normal practise for your business to take this long to resolve a complaint?
As of now,you have both the phone and my money;and I as the customer have neither.How is this fair?