Hellopeter
Share Your Experience
MP
Melissa P

1 reviews | Active since Mar 2026

01 Apr 2016, 09:52

Refurbished Cellphones - Bad Service

We had purchased 2 Blackberry 9720's on my fiance' account, we had taken our phones in for same problem(phones not charging) for the 2nd time, and both cellphones were sent to JHB for repairs, then they came back and was told we were given new cellphones, which is ********,because everytime we recieved new phone it was Refurbished phones, so to my understanding, they are fixing other old broken cellphones and refurbishing them and giving to customers, that is not right, the guarantee for our phones expire this month,we taking our phones in because they are both not charging again, and we will be given refurbished phones,how can you give a customer back a refurbished phone, and every refurbished phone that we recieve we have the same problem.if we were given new cellphones we would not be having this problem, that service is bad, we will be closing our account month end, and we will not shop @ Game stores again.<br> <br>

0
Replies (4)
Game
Game's reply01 Apr 2016, 12:53
Official
Hello kingzn,

We are in receipt of your complaint with reference ***2. and apologize for any inconvenience caused.

Senior management will investigate this matter and will provide you with updated feedback.

We thank you for your support.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73
MP
Melissa P's update05 May 2016, 10:10
Reviewer Update
Hi, we recieved a call from Danie Swanepoel from Game Stores Galleria, we explained our story, the cellphones go again for repairs, we then get a call that both cellphones are there for us to collect, we go to the store, to get one cellphone refurbished again and the other one given back because they say the phone was water damaged, Now look at this croc of ********!!!!!!!!! we bought new phones from the store, for these stupid ****en phones to keep breaking at the same place and when we take it back we keep getting a refurbished phone, now that refurbished phone that we recieved from you, and now is told its water damaged!!! so *** do we do now? how is this our fault???? Somebody better get back to us to explain this, because i am now going to take this further.
MP
Melissa P's update05 May 2016, 10:11
Reviewer Update
and that same day we asked to see Danie Swanepoel, but he was not in, we called again today and he is not in, how convienent
MP
Melissa P's update05 May 2016, 10:15
Reviewer Update
we had sent him an email the day we left the store with the one cellphone, the other one we told them to send it back, we emailed Danie Swanepoel exactly what happened, and he did not investigate, didn't even get back to us, is that Customer Service??? Pathetic!!!!