DM
Dima M
1 reviews | Active since Sept 2020
15 Sept 2020, 18:22
**Refund**Refund**Refund. How long?
I placed my online order#*** for an Explora3 on Sun Jun 21 11:46:47 SAST 2020, little did I know I would not receive my order let alone my refund. There was a delay on delivery of the order which was understandable at the time due to the C-19 pandemic, I then requested for a refund instead. To date 15Sep20 I am still awaiting for my refund, I keep following up telephonically weekly only to be told that my refund request is still with refunds department.
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Game's replyOfficial
16 Sept 2020, 10:46Hi Dima,
I'm sorry for the experience you've had with your query and the delay in response to your emails.
This is certainly not the service delivery we want you to have.
Please be advised that this matter has been escalated to our finance team and I will request they put a rush on this. You will be notified once it's been processed.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********
www.game.co.za
I'm sorry for the experience you've had with your query and the delay in response to your emails.
This is certainly not the service delivery we want you to have.
Please be advised that this matter has been escalated to our finance team and I will request they put a rush on this. You will be notified once it's been processed.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********
www.game.co.za
Best regards,
Game's reply16 Sept 2020, 10:46
Official
Hi Dima,
I'm sorry for the experience you've had with your query and the delay in response to your emails.
This is certainly not the service delivery we want you to have.
Please be advised that this matter has been escalated to our finance team and I will request they put a rush on this. You will be notified once it's been processed.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********
www.game.co.za
I'm sorry for the experience you've had with your query and the delay in response to your emails.
This is certainly not the service delivery we want you to have.
Please be advised that this matter has been escalated to our finance team and I will request they put a rush on this. You will be notified once it's been processed.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********
www.game.co.za
Best regards,