Refund request

Dear Game Customer Service,

I am extremely dissatisfied with the service I have received regarding my recent online order for two cellphones.

After placing the order, I realised that the devices were not suitable, as they were too small. Within a week of purchase, I went to a Game store to request a cancellation and was advised to cancel the order online. I followed this instruction and successfully submitted a cancellation request.

However, despite cancelling the order:

- I was contacted twice by the courier attempting to deliver the parcel. - I clearly informed them that the order had been cancelled and asked for the parcel to be returned. - It has now been over a week, and I have still not received my refund.

What is most concerning is that I am currently being charged interest on my Game account for an order I have already cancelled and not accepted. This is completely unacceptable.

I urgently request:

1. Immediate confirmation that my order has been cancelled. 2. A full refund processed without any further delay. 3. Reversal of any interest or charges app**** to my account related to this order.

I need access to my funds as soon as possible to purchase suitable cellphones for my children.

Please treat this matter as urgent and provide feedback on the status of my refund.