refund request and nasty service received from Game call centre agents and refund department

My Game rcs card account is on credcredit, I have intend to closed this account. I called and enquired what needs to be submitted in order to get a refund and to close off my account. I then submitted all relevant docs on 17 Oct and been notified that a refund turn around time takes between 7-14 working ddays. I forwarded the documents four days later, then made a follow up call on the 25th Oct Oct, I went to Game store on the 2nd in Mall of Africa made a second follow upup. I went to Mall at carnival on the 8th, with all follow ups mentioned above all the call centre agents were saying they have escalated my matter. But the one I spoke with on the 2nd made a promise that I will get my refund between Monday and Tuesday. Fast forward, the agent I spoke with in the 8th mentioned that he as well has escalated the matter. On the 9th I went to Game Alberton, when to a rcs desk. I was allowed to call rcs, I spoke with the lady on a call. She read the statement put on my profile, advised that the refund turn around time is 7-14 day. I informed her that according to a date of submission the turn around time has lapsed, then advised that she will have to talk to her superior. While talking to her superior I heard them discussing that I had escalated this matter to my lawyers I heard them, while holding a call got cut off. She did not return my call Shortly, the gentleman who helped me on the 8th called me. I made him aware of what had happened. All I need is to get my money and I wish I could sue Game for allPontsho im have communicates with Mathuso ka taba ya video the first one... so im asking that you communicate with me rather expenses incurred while seeking my rrefund. ********** 719