Refund process a Nightmare!!!!!!

There's an appliance that will always need to be replaced in ones home no matter how well loved it is. I bought a KIC 631l Fridge/Freezer online from Game Mass Discount stores in February 2022. I noticed a few faults on this and called the Customer CARE as with a new appliance , you almost never have faults or even worse the appliance doesnt work effectively. The Customer care arranged within their'process' to have a technician assess the appliance, and refund will be done upon receipt of the fridge. I am a firm believer in Company Values, ethics and if it says MONEY BACK GUARANTEE that is exactly what should be done. The lady Natasha Robain, Sandiswa, Lindiwe all took every one of my calls since the collection of my fridge since June 28, and everytime I ask for a Manager to answer why the refund has not been done, I get the answer they are in a meeting. In any industry of where you are dealing with people, the onus is as follows, You try to give feedback as soon as possible but a Customer Service Agent cannot answer on behalf on the Financial Manager to understand the frustration of being misinformed on why the refund even after producing the proof of purchase, a full description of faults, a complete beating around the bush about being answerable. There are many many Companies that strive to uphold that the process of a refund is and should be just as simple as a purchase, because the Customer is always right!

I am beyond frustrated that not one Senior Manager has been in contact since my first call back on the status of my refund. Is R 5999.99 too much of money to reimburse the customer and get on with their day?? I am very disappointed in Game and the manner in which your refund process works, it was a cash purchase so it does not allow for your Company to have received the fridge and with hold my funds. i want my money refunded asap. '