Refund policy is pathetic

<p>I bought a mygica ATV 495x streaming media player on the 27th of July 2017. Since I have had the unit I have not been able to stream anything which is funny because it is a streaming media player. One of yhe reasons I bought this unit is because I wanted to use it for Netflix. To my surprise Netflix is not compatible with mygica devices. So I pack up the unit and take it back to Game at Eastpoint in Boksburg today the 8th of August 2017. After only having the unit for 12 days and not being able to use it I get told it must go to the supplier for assessment before they will give me a refund. I was not even offered to get a new unit. I find this ludicrous as I feel R1199 is a lot of money to spend especially when you didn't get what you thought you were paying for. </p>