Refund on washing machine no feedback

3months ago I purchased a twins tub machine at game stores parow centre cape town .2weeks ago it suddenly started acting up.I went to the branch where I purchased it from it was said it will be logged and someone will come out to come.look at it.I didn't feel comfortable about it as the machine is 3months old and.already giving me probably what is gonna happen in a year or so..nonetheless I kept my cool and agreed.to.their protocol ..5January I went back.to the store as I havnt heard anything no feedback no communication..only to find my complain what never logged which means another week without a washing machine ..I have requested a refund or atleast a new machine as im not getting out anything and.I dont think its fair as I have been a customer with game.stores for years and unfortunately their products are no longer up to standard..im appealing to hello peter to please assist me I no longer want their broke down washing machine I want my money my household literally came to a stand stil and its frustrating me so.much ..please help me