KO
Kaylin O
1 reviews | Active since May 2019
28 Sept 2020, 09:45
Refund not received
I am waiting for a refund as from August already.
I have placed a online order after phoning and sending email because i didn't received my order I had to hear the product is out of stock. I have submitted my banking details for the refund on the 11/09/2020 i have been phoning weekly to follow up and still i didn't get my money. This is really bad service i will not order from Game again
Order number ***
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
28 Sept 2020, 12:51Good day Kaylin,
Thank you for bringing this to our attention.
I'm sorry about the service you have received. I tried calling you but I was not able to get through to you.
Please be advised this matter has been escalated to our accounts department and they will look into it and they will revert to you.
Thank you.
Regards
Mlindeli
Thank you for bringing this to our attention.
I'm sorry about the service you have received. I tried calling you but I was not able to get through to you.
Please be advised this matter has been escalated to our accounts department and they will look into it and they will revert to you.
Thank you.
Regards
Mlindeli
Game's reply28 Sept 2020, 12:51
Official
Good day Kaylin,
Thank you for bringing this to our attention.
I'm sorry about the service you have received. I tried calling you but I was not able to get through to you.
Please be advised this matter has been escalated to our accounts department and they will look into it and they will revert to you.
Thank you.
Regards
Mlindeli
Thank you for bringing this to our attention.
I'm sorry about the service you have received. I tried calling you but I was not able to get through to you.
Please be advised this matter has been escalated to our accounts department and they will look into it and they will revert to you.
Thank you.
Regards
Mlindeli
KO
Kaylin O's updateReviewer Update
30 Sept 2020, 12:14Stop speaking bull**** with me. No one did phone me my phone are available all day. Stop using the excuse of lockdown and backlog. I want my ***in money asap. I will report this to the Ombudsman also. I don't owe Game, you owe me. I have been waiting for my money since 11 September already and this order where placed on the 27th of August. Phone me on ***
KO
Kaylin O's update30 Sept 2020, 12:14
Reviewer Update
Stop speaking bull**** with me. No one did phone me my phone are available all day. Stop using the excuse of lockdown and backlog. I want my ***in money asap. I will report this to the Ombudsman also. I don't owe Game, you owe me. I have been waiting for my money since 11 September already and this order where placed on the 27th of August. Phone me on ***