Refund not paid whereas returned goods collected

Item: Game
Rating: 1
Author: Kgaugelo L

Game online store delivered my order on 28 April including a defective mini stove, they then collected the stove under the guise of replacing it but till today (5 months later) they have not replaced the item or refunded the money. I had to buy the stove elsewhere. They keep apologizing and promising to refund me promptly but nothing happens. To think I was ****** blind by a known brand?!

Helpful (0)

Replies (1)

Game's replyOfficial

16 Sept 2020, 10:49

Hi Kgaugelo,

I'm sorry for the experience you've had with your query and the delay in response to your emails.

This is certainly not the service delivery we want you to have.

Please be advised that this matter has been escalated to our finance team and I will request they put a rush on this. You will be notified once it's been processed.

Kind Regards

Mlindeli Ngcana

Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********

www.game.co.za

Game's reply16 Sept 2020, 10:49

Official