TT
Thuto T

1 reviews | Active since Aug 2011

06 Oct 2015, 12:45

Refund not given on product

I went into Kolonade store on 01 Sep and just by the door on display were Tevo Magneto Lantern. I switched on the demo on display and the light was amazing. I took one and proceeded with my shopping. On the 4th I went into Woodlands and picked another one. Later during the month I saw it at PNP and decided, because I get smart shopper points and Std bank points when purchasing, I bought the lanterns there as well and decided to bring bank the Game ones. When I get there I am told \Telemark"products only have a 14 day money back guarantee"

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Replies (1)
Game
Game's reply07 Oct 2015, 07:40
Official
Hello thutott,

We acknowledge receipt of your complaint with reference ***1 and apologize for any inconvenience caused.

We confirm that management contacted you to advise that you can bring the item purchased at Kolonnade to the store for a credit.

We look forward being of assistance to you in the future.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,