Refund? Impossible!

On Black Friday I purchased a dishwasher from Game online. Delivery was due the next week Wednesday. On the Tuesday I get an email "your order has been delayed". No reason for the delay and no new date for delivery is stated. I wait two days and phone their customer service who informs me that they do not have the dishwasher in stock and it's not possible to tell me when new stock will be received. I ask for a refund, so I can go buy the appliance somewhere else. I'm informed by the service agent that refunds can take 3-5 working day. Day 6 and no refund. I call to follow up and I'm told they are not sure why I have not received my refund, but it will be "escalated". It is now going for 8 days and everytime I call, I get the same response: "we are not sure why your money has not been refunded, but we will escalate the matter". At this point I feel like they've ****** my money 'cause I paid for something I have not received, and I'm not getting my refund. Also, the whole point of buying something during Black Friday, is so you can save a few bucks. Now I am probably going to have to pay full price for another dishwasher somewhere else. Game's service has really gone down the drain during the past few years ...