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Kgabo K

1 reviews | Active since Apr 2016

11 Apr 2025, 09:42

Refund

Good morning I bought a microwave online on the 22 march 2025 then later on when i check i found that my order failed meaning it wasn't processed and there is no reason. The following day 23rd march i phoned the customer service i was told that they will escalate the matter to the relevant department and willl get a feedback

No one called or emailed me im the one who have been calling customer service or communicate via WhatsApp. 24th March thats when i was told that the item i bought is out of stock while online was 6 microwaves on stock by the time i buy and i was asked to provide proof of payment including my banking details so that i can get a refund as they advertised the item that is not on stock still failed to mark that is OUT OF STOCK.. Refund policy says it takes 7 to 14days to date am still waiting for my refund i have been told different stories that does not concern me at all and at the moment o dont want any APOLOGY FROM GAME AS IT WONT HELP ME WITH ANYTHING I JUST WANT MY MONEY SO THAT I CAN BUY A MICROWAVE.

AM TIRED OF BEING FOOLED

0
Replies (2)
KK
Kgabo K's update12 Apr 2025, 19:18
Reviewer Update
Today marks 18th day still i have not received my money as they promised Game doesn't take this matter serious as they failed to follow their own refund policy why didnt they tell me that i will wait for a month to get a refund? While they failed to update their system so that we can sre if they are out of stock not to keep on giving customers incorrect information.
Game
Game's reply13 Apr 2025, 13:43
Official
Hi Kgabo, we sincerely apologize for the inconvenience you've experienced with your recent online purchase. We understand your frustration and we are doing everything we can to rectify the situation. Unfortunately, we're currently experiencing technical issues with our online system, which have led to unexpected delays in the processing of some transactions, including yours. We realize how difficult this must be for you. Please be assured that your case has been re-escalated and we are working diligently to resolve this issue. Our finance team is currently engaged in processing your refund. As soon as we have any updates regarding your refund status, we will promptly communicate with you. We appreciate your patience and understanding during this time. We are committed to providing excellent customer service and we assure you that we are doing our utmost to resolve this issue as quickly as possible.