Refund

I bought a laptop(Asus brand) from Game in December 2019, which has been giving me problems ever since I bought it. I've been to Game countless requesting for a refund but they've been telling me that the laptop needs to be repaired at least 3 times before I receive a refund-which the repair still hasn't occurred. I'm extremely frustrated as I am a university student. My academics are solely dependent on a laptop to thrive. Can Game stores admit that a faulty good was sold and refund me.