Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

19 Jan 2026, 17:56

Refund

I ordered the Logik Digital air fryer LT-AF852SD online on the 06 January 2026. I was sent an order number and a delivery message after payment, that said my order is on the way. After a couple of minutes i got an email that says the product is out of stock and that a refund will be made to the same account that i used online. The email also mentioned thst it will tske 3-5 days to process the refund. On the 11th i was in Game Soshanguve Crossing and enquired about the refund. The lady who assisted me took my banking detals and contact to forward to the accounts people who she spoke to on the phone. After noconract ftom anyone at Game, i contacted via WhatsApp and was requested to forward my banking details, but no contact still. Today is the 19, i just made another follow-up and I'm told my wuery is eith the accounts people. All i want is my money because Game could mot fulfil. What happened to the 3 to 5 working days refund policy?

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Replies (3)
's update21 Jan 2026, 05:52
Reviewer Update
I am not happy with this response either. Same response for the past 2 weeks with no action.
's update26 Jan 2026, 14:34
Reviewer Update
A whole 20 days waiting for a refund that was supposed to rake 3-5 days. Everytime i make a follow-up. I'm told someone is attending to it! Your online service are a pain in the a**! Your WhatsApp replies are also nonsensical
Game
Game's reply27 Jan 2026, 14:00
Official
Hi Mpho, thank you for reaching out. I am so sorry to hear that you were not refunded as of yet. Kindly be advised that your query is with our finance team to process the refund for you. You will be notified as soon as the refund has been processed.