Refund

Last week I send out a multiple of enquires on different platforms with game for my long awaited refund of R624.00. I was then contacted via email by Natheer Abrahams (mass discounters) confirming they received my June statement and that they looking on my case. Kirk De Vries (mass discounters) also rep**** with pretty much the same thing and forwarded the email to Felicia Captain (e-commerce operations co-ordinator) to this day I have not received any other outcome based on their investigations. I don't know what ********** activity game is playing at but this is the worst kind of service I have ever received. I don't know how or what must be done for me to get my refund after 3 months now. I am angry and disappointed. Also, I have tried calling the above mentioned people to no success.