VM
Vongani M
1 reviews | Active since Jun 2020
11 Aug 2020, 13:18
Refund
3 full month still haven't receive my refund.Whats the hold up guys if i don't follow up nor call their service desk no one from game will contact customer to give them feedback.
Helpful (0)
Replies (7)0
Replies (7)
Game's replyOfficial
11 Aug 2020, 17:21 Hi Vongani,
I'm sorry for the experience you've had with your query and the delay in response to your emails.
This is certainly not the service delivery we want you to have.
Please send us your order number and we will check with our finance team and I will request they put a rush on this. You will be notified once it's been processed.
Kind Regards
Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I'm sorry for the experience you've had with your query and the delay in response to your emails.
This is certainly not the service delivery we want you to have.
Please send us your order number and we will check with our finance team and I will request they put a rush on this. You will be notified once it's been processed.
Kind Regards
Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game's reply11 Aug 2020, 17:21
Official
Hi Vongani,
I'm sorry for the experience you've had with your query and the delay in response to your emails.
This is certainly not the service delivery we want you to have.
Please send us your order number and we will check with our finance team and I will request they put a rush on this. You will be notified once it's been processed.
Kind Regards
Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I'm sorry for the experience you've had with your query and the delay in response to your emails.
This is certainly not the service delivery we want you to have.
Please send us your order number and we will check with our finance team and I will request they put a rush on this. You will be notified once it's been processed.
Kind Regards
Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
VM
Vongani M's updateReviewer Update
11 Aug 2020, 19:47488366
VM
Vongani M's update11 Aug 2020, 19:47
Reviewer Update
488366
VM
Vongani M's updateReviewer Update
18 Aug 2020, 11:17hello Game still haven't heard anything feedback from you.
VM
Vongani M's update18 Aug 2020, 11:17
Reviewer Update
hello Game still haven't heard anything feedback from you.
VM
Vongani M's updateReviewer Update
26 Aug 2020, 22:03You guys are very bad with your customer service, All you good with is either you lie to me or come up with stories every time i want answers.
You first dispatch the product after it has been cancelled, then you tell me that product is back at warehouse it need to assessed for damages which it has nothing to with me.
You continue telling me lies that product is lost with your courier.
You guys have been escalating this issue to the your finance team for the 3 months actually 4 months and y'all cant process my refunds.
Like i said yesterday during our telephone call Natheer Abrahams that i'll be waiting for your call today and it didn't happen, did you call the finance team to process my refunds i don't think so because you did not get back to me.
A very bad service you're giving to customers :(
i'v been very patient with you guys but it has been too long
You first dispatch the product after it has been cancelled, then you tell me that product is back at warehouse it need to assessed for damages which it has nothing to with me.
You continue telling me lies that product is lost with your courier.
You guys have been escalating this issue to the your finance team for the 3 months actually 4 months and y'all cant process my refunds.
Like i said yesterday during our telephone call Natheer Abrahams that i'll be waiting for your call today and it didn't happen, did you call the finance team to process my refunds i don't think so because you did not get back to me.
A very bad service you're giving to customers :(
i'v been very patient with you guys but it has been too long
VM
Vongani M's update26 Aug 2020, 22:03
Reviewer Update
You guys are very bad with your customer service, All you good with is either you lie to me or come up with stories every time i want answers.
You first dispatch the product after it has been cancelled, then you tell me that product is back at warehouse it need to assessed for damages which it has nothing to with me.
You continue telling me lies that product is lost with your courier.
You guys have been escalating this issue to the your finance team for the 3 months actually 4 months and y'all cant process my refunds.
Like i said yesterday during our telephone call Natheer Abrahams that i'll be waiting for your call today and it didn't happen, did you call the finance team to process my refunds i don't think so because you did not get back to me.
A very bad service you're giving to customers :(
i'v been very patient with you guys but it has been too long
You first dispatch the product after it has been cancelled, then you tell me that product is back at warehouse it need to assessed for damages which it has nothing to with me.
You continue telling me lies that product is lost with your courier.
You guys have been escalating this issue to the your finance team for the 3 months actually 4 months and y'all cant process my refunds.
Like i said yesterday during our telephone call Natheer Abrahams that i'll be waiting for your call today and it didn't happen, did you call the finance team to process my refunds i don't think so because you did not get back to me.
A very bad service you're giving to customers :(
i'v been very patient with you guys but it has been too long
VM
Vongani M's updateReviewer Update
08 Sept 2020, 12:36Still no feedback from you guys mmmmh
VM
Vongani M's update08 Sept 2020, 12:36
Reviewer Update
Still no feedback from you guys mmmmh
VM
Vongani M's updateReviewer Update
09 Sept 2020, 14:42Every time when i gave you guys a call my refund is being process and it will take 7 to 14 days wow
I'ts 4 full months now and i'm still waiting.
You guys got a poor services period.
I'ts 4 full months now and i'm still waiting.
You guys got a poor services period.
VM
Vongani M's update09 Sept 2020, 14:42
Reviewer Update
Every time when i gave you guys a call my refund is being process and it will take 7 to 14 days wow
I'ts 4 full months now and i'm still waiting.
You guys got a poor services period.
I'ts 4 full months now and i'm still waiting.
You guys got a poor services period.
VM
Vongani M's updateReviewer Update
16 Sept 2020, 15:32When m i getting my refund?
VM
Vongani M's update16 Sept 2020, 15:32
Reviewer Update
When m i getting my refund?