Refund

I purchased a TV online on the 26th December 2023. The order was processed and paid. On the 27th December 2023, I spoke to the consultant who told me that they are out of stock, and he will help with processing a refund. The order was never cancelled. Game proceeded with delivering the TV. I told the driver that I had made a purchase already, and he returned with the TV. I did receive the email confirming that the TV has been returned. On the 5th January 2024 when I called Game, a consultant told me that they did receive the TV, however the order was never cancelled which meant the refund cannot be processed until that has been cancelled on the system.

This unacceptable, It was your consultant who told me Game doesn't have stock, and he will proceed to cancel the order. I'm not sure why it was never cancelled on the system,

I have been told the matter it's with finance for more than a week.