Refund.

I placed an order online at Game store in Westgate on the 28th of July 2022. There were 2 items in the order of which they only delivered 1 which they delivered on the 29th of July. The other order was set to be delivered by the 4th of August. I waited for the 4th and no order had arrived, not a single individual from game store called me to follow up on the order status. I did a follow up on the 4th or the 5th to find out what is happening with the order, they then advised that they don't have the item in stock at the moment mind you on the website it showed that they had the item in stock. I then proceeded to cancel the order and request for a refund on the same call. I was promised emails to confirm that the order has been canceled and I'd receive a refund in 7 business days. I again had to do a follow up of which I was promised the same thing. A lady called me on the 10th of August to advise that the refund has been processed and it should take 3 business days to reflect in my account, To date 4 business days later I am still waiting for my refund. I called again, and spoke to Pamela[Call center agent] and Samson[Manager] from the call center in Cape Town who now is saying that the refund will take 7-10 working days to reflect. My question is, why do I continually need to do follow ups? Why does it take this long for my money to be refunded whereas upon placing the order the money was taken from my account immediately. I want my refund GAME!!! And I will not wait 7-10 business days for what's rightfully mine! Pathetic service!