REFRIGERATOR NOT WORKING
<p>I bought a Russell Hobbs refrigerator from Game Store no: 339 on the 21/01/16 but I regret because it is not giving satisfactory service. Its cooling system is not effective and it makes noise. The fridge has been booked in twice before for repairs. It is still under warranty and I do not want it anymore because it is not working as we speak.</p>
We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.
Senior Management will contact you to discuss the way forward with t his fridge.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.
Senior Management will contact you to discuss the way forward with t his fridge.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
The following response was sent to you directly from the store:
We have received your complaint as Game we will ensure on going service on any product bought from us even after the warranty expires.in this case please allow the store to book the item for the 3rd time and we will recommend that the supplier exchange the unit if they can’t fix it but is beyond the store .
Please allow the technician to revisit your house and check what might be the problem and will take it from there.
Please email us the proof of purchase again for us to call the supplier to call to your house.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
The following response was sent to you directly from the store:
We have received your complaint as Game we will ensure on going service on any product bought from us even after the warranty expires.in this case please allow the store to book the item for the 3rd time and we will recommend that the supplier exchange the unit if they can’t fix it but is beyond the store .
Please allow the technician to revisit your house and check what might be the problem and will take it from there.
Please email us the proof of purchase again for us to call the supplier to call to your house.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Clearly they cannot fix it, after a couple of days it will be acting up again. I want to be credited so that I can get a new fridge or a refund. If it is out of warranty you will be telling me I have to pay a certain amount to fix it. NO!
Clearly they cannot fix it, after a couple of days it will be acting up again. I want to be credited so that I can get a new fridge or a refund. If it is out of warranty you will be telling me I have to pay a certain amount to fix it. NO!