ref no ***8 still not sorted

Until now my problem is not solved, the technician was send yes to check on the washing machine, he said the was nothing wrong with the washing machine, the problem is the product that I have used which he took the photo and also the photo of the drum, and on 31.03.2016 I went to game again on my arrival Nhlanhla busy making phone calls inquiring about the washing machine and he was speaking to Mahommed and give me the phone to speak to him, I explain myself to Mahommed the answer was MAM THE ARE SOME QUESTION THAT I CANNOT ANSWER, AND WE CANNOT GIVE YOU NEW WASHING MACHINE,I inform him that I will take the matter to consumer protections, he says I can do whatever it pleases me, I AM very disappointed about the treatment I received my consumer rights has been violated, I have been treated with disrespect..And my question to game stores is why are they still selling the scaleaway as I was told that it is not for the first time they had the report like mine. I was told by the store were I bought the washing machine that I must put in mind that if the washing machine can been repaired it is no longer under guarantee, whatever problem I experienced it must be a repaired not exchanged.