Redman the Game Appliance guy

<p>I bought a LG washing machine in December 2015 and lost the slip. The machine was bought on my account, so one would expect the store to have record. The staff at the store were not eager to assist - no slip no guarantee. The Manager has no customer service s****s - does not even engage, sent a message to say they can't help. The lady doing credit checks, useless!! Please send these people for training. I spoke to a nice guy over the telephone whom the credit girl called - his name was JP - really friendly makes you feel like he wants to help. He advised they must be able to reprint the slip - the credit girl says "no". I then met with Redman, who is solely responsible for a busy appliance department - he reported has 2 other guys helping. When i called and Redman was away helping another customer, the guy picking up the phone had the same apathetic sense of not wanting to really assist. Pathetic. That Redman needs a gold medal for the work he does in the Cape Gate Game store...he went the extra mile, guiding me in what information i need to obtain like the serial number, he even showed me how to check for blockages on the pipes at the back, busy all the time but makes you feel like he wants to help...i seriously don't know how he does it, so patient he must be very tired when he gets home at night. I feel sorry for that store if they should lose him cause that would result in losing big business. Super Efficient, kind and helpful...Thank You Redman for in the end logging the call using the serial number and LG confirming the washing machine was produced in September 2015 and it's still under guarantee.</p>