LP
Liezle P

1 reviews | Active since Nov 2020

09 Feb 2025, 17:17

Red alert security and manager of game

Sunday the 9 Feb I had the most worst experience at game in Kenilworth centre. .I.wanted 2 draw money at the ATM and I do understand the store was closed and explained very nicely to the red alert security lady that I didn't wna buy something,just draw money and c started pushing me and closing the door in my face. .I stopped the door with my hand and asked if I could speak to a manager and she and 2 of ha colleagues started shouting in my face I even took pictures, a lady with short grey hair came and I assumed c was the manager but c started pushing me as well and my water fell out of my hand.i asked if 1 of them cab pick it up and they refused and continued to physically assault me. .I have pictures of each and every person. .this is not what I expected from game and I'm busy laying a complain against they red alert security as well

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Replies (1)
Game
Game's reply10 Feb 2025, 14:47
Official
Hi Liezle, thanks for getting in touch. We sincerely apologize for the unpleasant experience you encountered at our store. Our commitment is to provide excellent customer service and we are sorry to hear that we did not live up to those expectations. Please rest assured, your complaint has been escalated to the relevant department for review. We will ensure that you receive a formal apology and will do our best to make things right. Thank you for bringing this to our attention. Your feedback is crucial in helping us improve our service.