Receiving Problems

We experiencing a daily and similar problem everytime we deliver goods at Game Gosforth Park Warehouse. The staff there take their own time to offload and scan the goods which makes it difficult to get PODs on time. After scanning one has to wait for 4 hours to get the POD. All the staff there is reluctant and *********** to help and no one cares about it even if you complain no step is taken to eradicate the problem. They even go to an extent of punishing you for complaining. You can even spend the whole night there just to offload one truck and get the POD. Please help.