RECEIVED REPAIRED AEG PEDESTAL FAN W/OUT BASE LOCK

HI, I COLLECTED MY REPAIRED FAN ON 14.02.2015, I CONNECTED MY FAN ONLY TO REALISE THE FAN IS RUNNING LOOSE ON THE BASE, I EVENTUALLY FIGURED OUT THE BASE TO THE PEDESTAL LOCK WAS MISSING, I CALLED GAME GATEWAY AND SPOKE TO SEPO WHO TOLD ME HE WILL SPEAK TO THE SUPPLIER AND CALL ME BACK ON MONDAY WHICH DID NOT HAPPEN, I CALLED BACK ON MONDAY AFTERNOON AND SPOKE TO A NICHOLE WHO TOLD ME A PERSON FROM THE DEPARTMENT WILL CALL ME BUT TO DATE NO ONE HAS CALLED ME. iT'S QUITE FRUSTRATING TO HAVE A FAN BROUGHT IN FOR REPAIRS AND I CANNONT USE THE FAN BECAUSE THE FAN SWAYS FROM SIDE TO SIDE. THE ISSUE HAS STILL NOT BEEN RESOLVED WITH NO RESPONSE FROM YOU'LL. EXTREMELY BAD SERVICE, WHEN I GET TIME OFF FROM WORK I WILL BRING THE PEDESTAL AND BASE AND THROW IT AT YOULL TO SORT OUT, TOTALLY FRUSTRATED WITH YOUR EXTREMELY BAD SERVICE