SP
Sholeen P

1 reviews | Active since Oct 2009

21 Dec 2015, 17:28

Received damaged goods twice.

On Saturday 22th December I purchased a 210l defy chest freezer frome game in gateway umhlanga. I hired a vehicle on Tuesday 15th and the unit was picked up from the rdc in nandi drive. Upon removing all the packaging I notice a large scratch and 2 bulges on the left side. There were also smaller scratches to the paint on the area which was protected by polystyrene. I was told by the salesman to take it back to the rdc. I again hired someone to do this and it was already on the 16th, a public holiday. Before we could get to the rdc the salesman Vernon called and said not only will the rdc not accept the freezer but they also don't have any replacement stock. He then made an arrangement for the swap on Saturday. After a lot of going back and forth the new freezer was eventually delivered this morning. My mother in law (77 years old) signed for it as I was at work. I cannot expect her to do a thorough inspection. Lo & behold when I arrive home to switch it I notice it's shaking as if the legs are uneven. On the right side of the freezer the round \legs"are missing completely from the back and front."""

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Replies (1)
Game
Game's reply21 Dec 2015, 22:26
Official
Hello Sholeen,

We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game Gateway for further assistance.

Regards

Herman van der Berg
Customer Service Advisor
***
***73

Best regards,