REALLY DISAPPOINTING SERVICE TO SAY THE LEAST

I have sent over 5 emails and made over 6 calls to Game customer service, and I have to say that I am absolutely disappointed in the service and quality of goods I received from Game. I have not received any responses from Game.

I placed this order on 05 December 2018 ( order ********** 30)

I received the order in 3 parcels. First parcel was received 11 December 2018. Second parcel received 18 December 2018. Third parcel received 19 December.

SO MUCH FOR 3-5 DAYS DELIVERY!

I am at my wits end now because there are issues with my order and I am not getting any assistance from the Customer Service Helpline, all I get is responses saying that I will receive a call and never do.

Firstly, I ordered the Shox Raptor plus, which came without the rechargeable battery- this is my sons Christmas gift and all I was told is that Game will have to call Tevo to find out if the rechargeable battery was included, strangely enough, I called a Game store and was told over the phone that it does come with the battery, I dont understand what is taking the helpdesk so long to find this out when I did so in under 5 minutes. I am very upset because this is my sons gift and if this is not sorted out urgently, he will not be getting a Christmas gift. I sent pictures of the actual box, which was clearly tampered with, so it appears that the battery was removed before the delivery got to me.

I AM STILL WAITING FOR A CALL BACK FROM MERLE!!!!

Secondly, the Christmas tree only arrived yesterday 19 December, I got home with the box, gathered the kids around to set up the Christmas tree. To theirs and my disappointment, the Christmas tree too was not up to standard. The pieces to connect to the bottom of the tree to allow the tree to stand were not in the package, some of the Christmas ***** are broken, and the fairy lights do not wor****!!!!

This is absolutely disappointing and unacceptable.

I have never received such disappointing service from Online shopping.

I am requesting that the Shox Raptor Plus be replaced before this weekend and I want a refund for that Christmas tree. I have lost all hope in Game Online shopping. The service is really not up to standard. Please advise which store I can take this in to get this sorted. I require urgent assistance. I feel **********!!!!!!!