RCS Store Card

I settled my Game/RCS store card on 28 December 2018 for the full amount of R14812.32. I send proof and request to close said account via their online facilities on even date. 16 January 2019 I receive a statement via email. The following charges were added. 10/01/2019-monthly service fee R48 10/01/2019-interest R0.25 10/01/2019-consumer protection insurance R4.04 10/01/2019-interest R144.20 Total R196.49 After numerous calls-only to be cut off mid way, and too many emails the matter has yet to be resolved. I phoned in again on 8 February 2019. Where I was kindly informed that there was a balance outstanding after the payment that was made, hence the cost. However. The amount due reflecting on the statement is the exact amount that the costs are that they added 13 days after requesting closure of said account. A certain lady called Prudence said that she will investigate the matter and get back to me, and I am still waiting. In the mean time I am getting smses of over due accounts, and statements reflecting negatively on my records. I received yet another statement and sms yesterday for the new month where the following fees are added. 10/02/2019- opening balance R196.49 10/02/2019-monthly service fee R48 10/02/2019-interest R0.85 10/02/2019-consumer protection insurance R4.04 10/02/2019-interest R2.54 Total R251.92 As I have pointed out several times to them, this is an error they made and it needs to be corrected, as I am not going to pay for their mistake. This in not the first time I have had issues when it comes to settling my card balance and I find it extremely unprofessional. Needless to say, seeing that I have settled the amount outstanding and requested the account to be closed, customer service is non existing.