RCS HORRIBLE CUSTOMER CARE SERVICES

Good day my husband Mr Swanepoel have an RCS Card account with RCS since this lockdown everything on RCS is messed up.2 payments of R1800 & R1500 was made in March and April none of it has been picked up by their accounts department.Why is it like that?? He has been getting these harrassing calls to say he is outstanding yet the amounts that he pays every month is far more than the statement amounts.none of these have been captured on their accounts side.We went to pay this account this morning at Markhams Zevenwacht Mall in Kuilsriver only to hear that the account is still outstanding.How is it possible?? The amounts paid was via eft from his bank account Absa into Standard bank account which they also said use the statement number that is your 19 digit card number as reference bank statements has been emailed to them with pictures of the card number clearly showing the number as well as it reflecting on the statements. Can someone from RCS please do us a favour FIND THE MONEY PLEASE!!! Jerome Mzamo was one of the consultants who contacted him last week and promised to log an investigation to customer care.The next day a woman called who then dropped and i say Dropped the call into his ear whilst he was still speaking.no one bother to call back.automatic email responses when you email them.this company has the worst service ever.they quick to offer you financial help only to be unavailable when you need their help. We are deeply unhappy and the next step would be to contact the Ombudsman or contact the newspapers and tell them this story.