RCS Group lost my account Payment

I have made a payment on my game account on the 7th of July and today it is the 31st and game still has not allocated my payment to my account. Now there is interest also added on my account and nobody is helping me. The phone is put down in my ear and I've been told to wait 14 days. It been how long and nothing is happening.

Terable customer service, I wil never revere anyone to Game, RCS Group!