RCS ********** transactions on my Game account.

My game stores account had ********** transactions. These took place at Secunda and I reside in Johannesburg. Goods worth of R10 800 were purchased on the 11th of July. On the very same day I called game stores with regards to these ********** transactions. The lady by the name of Yolanda assisted me with blocking the card and mentioned further steps I need to take to resolve this, of which I took by physically going to Game store at Clearwater Mall. I was assisted by a lady whose name was Precious who just made me fill in a dispute declaration form of which I did. Then Precious told me that I will be contacted by RCS to confirm receipt of the dispute declaration form after 2 working days. I awaited for that phone call and it never happened. Then I took it upon myself to go back to Game Clearwater Mall to find out what is happening, this time around I was assisted by Cleo however I had to wait for over 10 minutes before I was attended to as there was no one present at their work station. Now it was brought to my attention that Precious never followed the correct procedure cause more was needed besides just a dispute declaration form, it turns out that I had to sign my copy of my ID three times and that Precious never forwarded the documents to the ***** department, cause when the 2nd lady (Cleo) who assisted me by phoning RCS she confirmed that nothing was sent to RCS. Now I received an SMS that I need to make a monthly payment with the ********** amount included in that, then few minutes later I received a call from RCS reminding me about a payment. I did mention that I won't be paying an installment which includes ********** transactions in it and Nozipho was the agent that phoned, she was so rude in that she just hanged up on me. Very poor customer service. How on earth do you hang up on a customer??? I have taken steps to take this further as I phoned the Ombudsman service related to this. It's evident that Precious was really lazy to get her job done by not completely doing it right in the first place and this has dragged on and has not been resolved till now. For those who are honestly thinking of taking credit that is associated with RCS, I would not advise you to do that! As eventually you.might fall victim to ********** transactions on your account!!! They even have bad customer service