IV
Imtiaz V

1 reviews | Active since Feb 2016

21 Feb 2016, 10:07

Raleigh 29er MTB

The bicycle comes with defects and has poor quality.<br> I purchased the MTB due to value for money but the bike came with defect where the left pedal fell off whilst cycling.<br> <br> The manufacturer Raleigh has a policy of repairing not replacing which is poor as the bike was repaired three times but did not get rectified. I was reimbursed by Game with a voucher to the value of the bike. I returned to the store to find an alternative brand of bike. I met another customer who experienced another branded MTB from the store with a different problem which caused him too fall off. <br> The in store technician was assembling a Raleigh for this customer to replace his returned faulty MTB but the Raleigh had so many problems that the technician couldn't assemble it correctly.<br> The technician then accused me of buckling the Raleigh rim and returning it under false pretence which was not possible as I couldn't ride the bike long enough to cause such a problem.<br> The false accusation is a poor attempt to protect their brand and keep sales ticking over!<br> <br> My advice to all is to seek tried and tested brands by joining forums or groups which are MTB inclined before purchasing your next MTB.<br>

0
Replies (1)
Game
Game's reply27 Feb 2016, 13:42
Official
Hello icv911@,

We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.

We confirm that management contacted you to discuss this matter.

We thank you for your support and look forward having you in the store again soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73