WN
WESLEY N
1 reviews | Active since Dec 2017
05 Dec 2017, 11:16
****** manager
Bought a dstv decoder on the 8th of August 2017 and yesterday it started to give me a problem. Took it to dstv to which they say that my decoder is faulty and i need to take it back to the store i bought it from. GAME GATEWAY. I did not have my receipt so i went to the bank to get the date of the transaction to which devi govender couldn't help me. She then reffered me to the manager Peter V he was rude unhelpful and one would get the feeling that he is ****** cause he gladly helped a white man that was ranting and raving. All i wanted was they do a swop out. GAME GATEWAY WAS THE WORST EXPERIENCE EVER. THE MANAGER COMES ACROSS VERY ******.
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Game's replyOfficial
05 Dec 2017, 11:49We acknowledge receipt of your complaint with reference ***2.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Please accept my sincere apology.
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply05 Dec 2017, 11:49
Official
We acknowledge receipt of your complaint with reference ***2.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Please accept my sincere apology.
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,