****** attitude from your service manager

<p>On Saturday I received extremely frustrating service from your sales / service manager at the mall of Africa store (manger's surname Venter). This type of attitude I actually deem as ****** and will not leave it as it stands. What happened, I wanted to return an item due to it been cheaper at makro, your manager tells me this can not be done even thou I wanted a voucher from your store and not cash as I was willing to purchase again at your stores. He failed to assist me, embarrassed me in front of other customers telling me if I go to social media no one will assist me. I ask for his name and profile which I have with me. I drive to another store and they return my item with no questions ask, even giving me a cash refund. This behavior is unacceptable and I would want a call from someone extremely senior at your head office. </p>