1 reviews | Active since Nov 2025
R799 Failed Online Purchase Charged – No Product Received, No Refund from RCS Group / Game Stores
FAILED ONLINE PURCHASE STILL CHARGED – RCS / GAME
On 30–31 January 2026 I attempted two purchases on the Game website using my RCS account. One purchase failed and the product was never received, yet the amount of R799 was still charged to my account.
The website indicated the amount would automatically be reversed within two days, however this has never happened. I have since visited the Game store at Trade Route Mall, sent multiple emails to RCS (including proof of the failed purchase and my statement), and was even advised telephonically that the amount would be reversed within three working days. Unfortunately, the charge still remains on my account.
My statement reflects the transaction dated 31 January, while RCS records show 30 January, however the amount is clearly the same R799 transaction I have been disputing.
Despite several follow-ups, I have still not received a resolution and the transaction continues to accumulate instalments and interest on my account for a product I never received.
As a single working mother this situation is causing unnecessary financial strain and stress, and it is also affecting my credit account.
I request that RCS/Game urgently reverse the R799 transaction together with any interest charged on it.
If this matter is not resolved urgently, I will escalate the complaint to the National Consumer Commission and formally dispute the charges related to this failed transaction.
I previously logged a complaint regarding a failed Game online purchase (30–31 January 2026) where R799 was charged but no product was received.
Despite multiple emails, store visits, and ongoing calls from RCS, the issue remains unresolved. I am repeatedly told the matter is being “escalated” and that I will receive a refund within 3–5 working days, yet nothing actually happens.
Instead, I am being charged instalments and interest for over TWO MONTHS on a transaction for goods I never received.
This is completely unacceptable.
I am now formally demanding:
- Immediate refund of the R799
- Full reversal of all interest charged over the past two months
The continuous delays, lack of proper resolution, and empty promises are causing financial strain and negatively impacting my credit account.
If this matter is not resolved urgently, I will escalate it further to the National Consumer Commission and pursue all available consumer protection channels.
I will also proceed to settle my valid balance and permanently close my RCS account due to this experience.
I previously logged a complaint regarding a failed Game online purchase (30–31 January 2026) where R799 was charged but no product was received.
Despite multiple emails, store visits, and ongoing calls from RCS, the issue remains unresolved. I am repeatedly told the matter is being “escalated” and that I will receive a refund within 3–5 working days, yet nothing actually happens.
Instead, I am being charged instalments and interest for over TWO MONTHS on a transaction for goods I never received.
This is completely unacceptable.
I am now formally demanding:
- Immediate refund of the R799
- Full reversal of all interest charged over the past two months
The continuous delays, lack of proper resolution, and empty promises are causing financial strain and negatively impacting my credit account.
If this matter is not resolved urgently, I will escalate it further to the National Consumer Commission and pursue all available consumer protection channels.
I will also proceed to settle my valid balance and permanently close my RCS account due to this experience.
