R4000 cupboard that was meant to be a fridge

I bought a new fridge from Game this past Saturday. It was delivered on Monday, however it is the same temperature outside as it is inside. I called back on Thursday to report this and Paul Tladi told me his manager Allen Mkhonto said I will have the fridge replaced on Friday the next day. Low and behold Friday comes and I do not get any feedback. So at 3pm after work I call back and speak to Allen who takes my number. Silence for 2 hours. I call in again, only to be told no now it will be replaced on Saturday not today. This is extremely unprofessional and denotes an utter lack of customer service. I am outraged that I must sit without a fridge which is fully paid for for a whole week! Not only was the exchange day changed but they cannot tell me when it will come. There is nothing being done to assist me in getting any resolution to my current dilemma. So now I wait and hopefully get a new working fridge tomorrow sometime... I'm praying I do not have to follow up tomorrow and dreading the excuse of \No it's coming Monday sir I promise\""