R11000 computer not delivered and no refund? Is something more sinister going on or is it just no care for clients?

I purchased a laptop worth R11000 and a screen worth R6000 online on 22 May 2021. The screen was delivered and a printer. We contacted Game for the incorrect delivery. Natasha Robain from Game Cradlestone emailed and arranged for the printer to be picked up. She confirmed in writing that the laptop (which is needed to employ other people) will be delivered as soon as they received the printer. When I contact her later to find out when the laptop will be delivered she informed me that they do not have stock. I requested a refund, Natasha Robain told me that she requested the refund with the refunds department. I asked for the details and when the refund will be effected. This information was not given to me. It is eight days since the request and no refund. Game was quick to make sure that they get their property but not provide me with what I paid for. Should this not be resolved, the matter will be referred to the small claims court and I will request compensation for the amount plus income loss plus all the calls and time it took me to resolve the matter. I fear that Game is not being honest with me as I never waited this long for a refund and information is being withheld. It feels to me like I have been ****** by GAME.