VM
Victoria M

1 reviews | Active since Aug 2016

10 Aug 2016, 20:02

****py service!!

<p>I went & bought a fridge which was on sale at Game Jabulani Mall on 30/08/2016. I was told that the fridge was out of stock at the shop & would have to be fetched at Alberton. They advised that I would probably get it on 02/08/2016. Which did not happen. When my dad went on 04/08/2016, he was told that it still had not arrived & they had called him to advise. He asked the salesperson to prove that they did phone him. Upon realizing that he had been caught out, he said he made a mistake. Needless to say, it is now 10/08/2016 & I still don't have a fridge which I paid cash for. My tweets on twitter & post on Facebook have gone unanswered! Clearly I don't deserve the courtesy of a response, phone call or even apology. I'm so disappointed in Game.</p>

0
Replies (2)
Game
Game's reply11 Aug 2016, 05:15
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Game
Game's reply11 Aug 2016, 10:21
Official

We confirm that management contacted you to advise that stock is available in the store and that you can collect at your convenience.

We thank you for your patience in this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,