Putting my accoount in areas ITC and Bad attitude

I have an account with Game Store which i always pay with extre rands than the normal required amount and although i do that; Due to my late payment this month Game had no guts to go and list my account on ITC that i am in areas, I proceded and pay their account as usual but when i called them to request a Payed to date letter or an updated statement hey told me it will take 48 hours of which i waited, When i called Game again to follow up on why i havent received the letter or the statement all i get is a bad attitude with no success on the letter and the statement after being thier loyal customer for the past six years and i do settle their account.