**** PUTRID SERVICE FROM GAME KENILWORTH CENTRE

Game Kenilworth Centre (shop62&63) Store 000G108 If I could give no star rating I would of how appalled I am by the service received by manager : Mr. JC Pillay . I had purchased a 55 inch Samsung TV back in 2018 and took out an extended warrantee an extra R1360 .(CASH). So n 12 September 2022 I took TV in for repair as technical faults .on 3rd October I went back as I was not updated in anyway and told it was still in repairs.(15 business day ) o. Yet again the 17th October 2022 ( 25 business days ) went back only to e told by Mr. JC Pillay that the extended warrantee is NOT with GAME but with Mutual and Federal . And I quote : " At Game , we put our customers first with OUR three guarantees : 3. Guarantee on every product sold : we will have any item under warrantee repaired for you should it take longer than 21 DAYS the ITEM WILL BE REPLACED OR REFUNDED . For warrantee purposes like proof of purchase is required ( WHICH I HAVE ) . We also ensure ongoing service on any product bought from GAME even AFTER WARRANTY EXPIRES . So I went back on the 24th October 2022 (30 Business days ) spoke to Mr. JC Pillay still no repairs whom assured he would call me personally to say when the TV would be ready for collection .Call was made to me 25th by a consultant to state collection on the 28th October 2022 however i went the next day 29th October2022 only to yet again be disappointed by Management Mr JC Pillay that he would arrange for my TV to be delivered to my Home on he 31st October 2022. No surprise as yet Nothing showed as stayed in the entire day from work awaiting nothing .On the 7th November I called Customer care line only for him to call me and state he would let me know when the TV is ready . Waited for the 15th November 2022 yet again to be told the TV is in repairs. 47 Business days later still awaiting my TV so why am I passed from pillar to post given the run around chasing up after the store for updates . When GAME should be up holding there 21 day repairs / replacement policy . I am disgusted , disappointed in the service received from management . I would like this to be heard and escalated to the Head of Game Stores of how the Kenilworth center branch has treated my situation. I would be taking this further if no contact is made within 3-5 business days regarding my matter as now it is hitting nearly 2 months of of it being in " repairs ".