Put on hold twice and Bad service

I have been contacting the customer care line and they are not giving what I have requested. I was given 14 days until I receive my order which I ordered online, and I'm still counting the days because I have not received anything. On Friday when I called the store i was told that I will receive the package on either Monday or Tuesday, and that was not the case when I called today. I made another call today and I told to wait and they'll call to give me an update after they spoken to the dispatcher. No one called, so I had to call again another lady told me the same thing and I'm still waiting for the call. All I am asking is for the package to be delivered. What does it take for one to receive a better service here, because I paid in full