SO
Sarel O
1 reviews | Active since Aug 2017
15 Dec 2025, 12:43
Purchased items withheld/never delivered no assistance from Game
On the 21st od November 2025 purchased items with Game Store Credit money was deducted from credit balance never received the items no assistance from Game contacted customer support no feedback money not refunded order nr ***
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Replies (9)0
Replies (9)
Game's replyOfficial
15 Dec 2025, 13:26Hi Sarel, thank you for reaching out. I am so sorry for the lack of communication on our side and that you have not received your order as of yet. Kindly be advised that your query is with our finance team and an agent will contact you as soon as they have an update for you.
Game's reply15 Dec 2025, 13:26
Official
Hi Sarel, thank you for reaching out. I am so sorry for the lack of communication on our side and that you have not received your order as of yet. Kindly be advised that your query is with our finance team and an agent will contact you as soon as they have an update for you.
SO
Sarel O's updateReviewer Update
15 Dec 2025, 13:46I've been waiting for more than a week now for response
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Sarel O's update15 Dec 2025, 13:46
Reviewer Update
I've been waiting for more than a week now for response
Game's replyOfficial
15 Dec 2025, 16:06Hi Sarel, I am so sorry that you have not received any update as of yet, Please note we are waiting for feedback from he finance team and they are actively working on this matter.
Game's reply15 Dec 2025, 16:06
Official
Hi Sarel, I am so sorry that you have not received any update as of yet, Please note we are waiting for feedback from he finance team and they are actively working on this matter.
SO
Sarel O's updateReviewer Update
20 Dec 2025, 14:01I'm still waiting on feedback Game looks like is giving me the run arund with lost of excuses
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Sarel O's update20 Dec 2025, 14:01
Reviewer Update
I'm still waiting on feedback Game looks like is giving me the run arund with lost of excuses
Game's replyOfficial
20 Dec 2025, 14:36Hi Sarel, I'm sorry, I'm unable to provide you with feedback as your query is with the finance team, and they're looking for the payment.
Game's reply20 Dec 2025, 14:36
Official
Hi Sarel, I'm sorry, I'm unable to provide you with feedback as your query is with the finance team, and they're looking for the payment.
SO
Sarel O's updateReviewer Update
29 Dec 2025, 08:19This now the 29th Of December and still no feedback from Game or Game Finance on my issue they requested payment on the account but my money deducted for the two items bought have not been refunded nor has the items been delivered. This is reducilous now. It seems as if Game online is a huge ****, only there to take your money without delivering on the goods.
I've been told the matter is with the finance team who is looking for the payment, yet it's clear on the statement the payment was deducted.
I've been told the matter is with the finance team who is looking for the payment, yet it's clear on the statement the payment was deducted.
SO
Sarel O's update29 Dec 2025, 08:19
Reviewer Update
This now the 29th Of December and still no feedback from Game or Game Finance on my issue they requested payment on the account but my money deducted for the two items bought have not been refunded nor has the items been delivered. This is reducilous now. It seems as if Game online is a huge ****, only there to take your money without delivering on the goods.
I've been told the matter is with the finance team who is looking for the payment, yet it's clear on the statement the payment was deducted.
I've been told the matter is with the finance team who is looking for the payment, yet it's clear on the statement the payment was deducted.
Game's replyOfficial
29 Dec 2025, 11:14Hi Sarel, we are so sorry for the delay regards to your query and that you have not been refunded as of yet. Please note that our finance team are working on this matter and we are waiting for an update from them. You will be contacted as soon as we get feedback from the team.
Game's reply29 Dec 2025, 11:14
Official
Hi Sarel, we are so sorry for the delay regards to your query and that you have not been refunded as of yet. Please note that our finance team are working on this matter and we are waiting for an update from them. You will be contacted as soon as we get feedback from the team.
SO
Sarel O's updateReviewer Update
11 Mar 2026, 11:16This now the 11th of March 2026 still up to date no feedback no refund no delivery it's now more than 3 months after the problem occurred and everytime promisses we'll get back to you it's with our finance team. What stands me to do now. I stopped paying my account now until I receive feedback. Credit my account with what you debited or send the items I ordered.
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Sarel O's update11 Mar 2026, 11:16
Reviewer Update
This now the 11th of March 2026 still up to date no feedback no refund no delivery it's now more than 3 months after the problem occurred and everytime promisses we'll get back to you it's with our finance team. What stands me to do now. I stopped paying my account now until I receive feedback. Credit my account with what you debited or send the items I ordered.
Game's replyOfficial
13 Mar 2026, 15:41Hi Sarel, I am so sorry to hear that you have not been refunded yet and for the lack of communication on our side. Please note that we will follow up with our finance team to advise when the refund will be processed.
Game's reply13 Mar 2026, 15:41
Official
Hi Sarel, I am so sorry to hear that you have not been refunded yet and for the lack of communication on our side. Please note that we will follow up with our finance team to advise when the refund will be processed.