cS
candice S

1 reviews | Active since Sept 2012

21 Aug 2015, 09:26

Purchased good still hasnt arrived!

I purchased the tablet deal from the N City store on the 7 August 2015. I Politely waited outside the store in the que only to be pushed passed once the doors opened. The store only had +/-20 deals on the floow of which only 10 people got and was grabbed up by those who weren't in first in the que. I further waited for more than an hour only to be told that stock is all the store received but 118 would still be sent to the store. I was then given a green slip and proceeded to pay the R1000 for the goods despite not having it in my possession. I was told that the stock should arrived the following week. I then waited and placed a call to follow up the following, again I was told no stock had been received yet and it should arrive the following week. Last week I phoned again and again I was told that the stock would arrive this week. Well its Friday today and the week has passed with no phone call or follow up from Games side. I don't care what you have to do to get me what I paid for but I want that tablet deal before September 1st! I have two very disappointed children because of Games antics and quite frankly I have been a loyal customer to Game for years, this is unacceptable!

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Replies (1)
Game
Game's reply21 Aug 2015, 14:04
Official
Hello stormey25,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

As discussed with management stock has arrived and they have kept it aside for you to collect at your convenience.

We thank you for your support and patience in this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73