CR
CANDICE R

1 reviews | Active since Sept 2015

07 Sept 2015, 13:37

PURCHASED AN EXPIRED PRODUCT FOR MY SKIN

I have been to the Game Store at the Pavilion branch on 06/09/2015 and I purchased a product which is called Celltone by Glomail. This product costs R 499.00 and is said to be one of the best products for your skin. <br> <br> I then went home and tried the product out immediately to see what results I would get. As I looked at the product and box, I came across the expiry date which said the 28/02/2015. I was appalled and worried as I had already used the product. I could not believe that I purchased an expired product from such a reputable store and luckily I read the packaging and found out immediately that it was expired before I had continued to use it. I also felt a tingly feeling on my skin and irritation and the product had a bad odour.<br> <br> I am extremely disappointed in the Store and in the product which I was so eager to use and was recommended by many friends and family. If I had not read the date, I would of continued using the product, and bear in mind that this is my skin involved and if I had to experience any medical conditions, I would of definitely taken it up legally.<br> <br>

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Replies (1)
Game
Game's reply07 Sept 2015, 20:21
Official
Hello radiyah23,

We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.

We confirm that celltone's representative will contact you to explain how to use the product and will also deliver a free pack to you.

Store management also contacted you and offered you a free unit of the item as a token of our apology.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73