Purchased aircon - waiting for FREE installation

I purchase a Samsung air-conditioner from Game Canal Walk on 10 October 2015. The air-conditioner was advertised with free installation through 'Fourways Airconditioning' as per the installation document I completed and signed. Since purchase date, its been 10 working days and I haven't received so much of a call to confirm any installation. Instead I had to do all the calling and following up and still have not managed to get anyone to come do my installation. I have since called 'Fourways Airconditioning' who told me they no longer handle installations for Game. They then passed me off to 'Independent Appliances Services' in Johannesburg who informed me that our installation will be handled by a company called 'Gentle Breeze' in Cape Town. Despite calling Gentle Breeze to schedule an appointment for this past weekend (24 October), I received zero callback from them and they did not pitch for the installation on Saturday. This is poor service on the part of Game and its installers and a breach of contract. The paperwork I signed was for Fourways Airconditioning - who is not involved at all! If installation is not done asap, I will be returning the aircon for a full refund .