Purchase of Acer Laptop--Game store

This is a follow up to the article that published in January 2022 I purchased an Acer laptop from Game Balllito in March 2021 for R6500 In December the laptop was falling apart.The hinges that connect the screen to the keyboard was breaking. It was still under warranty and so I took the laptop to Ballito Game and they advised me that the laptop will be sent to the supplier and that it will take 21 days. I was further advised that they were entering the holiday period and that it will take a bit longer.On the 9th of January i went in to see them and they said that it was not ready as yet and that they will call me on the 10th January and keep me updated.They did not phone. I tried calling them on the 22 January and i simply cannot get through to them for some reason.On the 23rd of January i again went to the Ballito store only to be told that the laptop is not ready. The lady that i spoke to was helpful and told me that the factory will call me on Monday the 24th. Again i waited and no one has called me to tell me what is happening. I am thoroughly disappointed with the service and the quality of their products.I will never want to buy any electronic products from Game Stores. Sadly i noticed that many people were bringing their appliances to the returns dept because of product defects or for other reasons. I will post further news as the saga unfolds.Their service is pathetic.